Refund policy

Return & Refund Policy – Gulf Tech

At Gulf Tech, we strive to provide high-quality laptops and tech products. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • You must provide proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products (unless received defective)

  • Software, digital products, or activated licenses

  • Items damaged due to misuse or improper handling

3. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery

  • Provide clear photos/videos of the issue

  • We will arrange a replacement or full refund at no extra cost

4. Refunds

Once we receive and inspect your returned item:

  • We will notify you about the approval or rejection of your refund

  • If approved, your refund will be processed within 5–10 business days

Refunds will be issued via:

  • Original payment method (card, bank transfer, etc.)

5. Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Original shipping charges are non-refundable

6. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact our support team.

7. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order

  • Once shipped, orders cannot be cancelled

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Note: Gulf Tech reserves the right to update this policy at any time without prior notice.